Return Policy

1. Cancellation Policy

1.1 User will not be entitled to cancel the order once it's placed for the purchase of products.

1.2 For cancellation of any order, users may log into their account and place the request for cancellation of the order. Upon submitting a request for cancellation of the order, the user shall receive an e-mail confirming the cancellation of the order from K INC and the amount paid by the user for such order shall be refunded to the original mode of payment within a period of 10-15 working days.

2. Exchange Policy

2.1 In case the products delivered by the seller are faulty or in case of a wrong supply of product, the user may log into their account and place the request for exchange of the product stating the reasons for such exchange within 1 day from the date of delivery of the product to the user. Upon submitting a request for the exchange of the product, the user shall receive an e-mail confirming receipt of the request for an exchange and the estimated timelines for the fulfillment of the such request.

2.2 The user shall be entitled to pay for shipping/delivery charges in case of an exchange of products.

2.3 To enable the seller to process the request for the exchange of products, it is essential that the product should be unused and the original packaging/box of the product should also be undamaged. The products should also be undamaged and should be without any scratches, dents, tears, or holes. The field executive of the seller fulfilling such exchange request shall be entitled to undertake an inspection of the product and shall also be entitled to refuse to accept the earlier delivered product for fulfilling the exchange request in case the product or its packaging/box is in a damaged condition.

2.4 Seller may ask for a picture of damaged box or wrong supply of material on the marketplace and user shall post a such picture.

3. Return Policy

3.1 In case the user intends to return the product ordered through the website, the user may log into their account and place the request for the return of the product stating the reasons for such return. Upon submitting a request for the return of the product, the user shall receive an e-mail confirming receipt of the request for a return and the estimated timelines for the fulfillment of the such request. The user shall be entitled to place a request for the return of the product only within [1] working day from the date of delivery of the product to the user.

3.2 The buyer shall arrange the return of the product from him/herself through the same mode of delivery service, it is essential that the product should be unused and the original packaging/box of the product should also be undamaged. The products should also be undamaged and should be without any scratches, dents, tears, or holes. The field executive of the seller fulfilling such return request shall be entitled to undertake an inspection of the product and shall also be entitled to refuse to accept the product and fulfill the return request in case the product or its packaging/box is in a damaged condition.